1. Overview

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to AquaCasino! This Privacy Policy explains how AquaCasino Entertainment Ltd. ("we," "us," or "our") collects, uses, and protects your personal information when you use our website at aquacasino.ca (the "Service").

By using AquaCasino, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account or contact us, we may collect:

• Account Information: Username, email address, date of birth (for age verification)
• Contact Information: Name and email when you contact our support team
• Communications: Messages you send to us through contact forms or email

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, games played
• Technical Data: Screen resolution, device type, referral source
• Game Data: Game progress, achievements, preferences (stored locally when possible)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Provide personalized gaming experiences
• Analyze site usage and improve our services
• Ensure security and prevent fraud

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide access to our free games
• Save your game progress and preferences
• Customize your gaming experience

3.2 Communication

• Respond to your inquiries and support requests
• Send important updates about our service
• Provide customer support
• Send promotional emails (only with your consent)

3.3 Improvement and Analytics

• Analyze usage patterns to improve our games
• Monitor and analyze trends and usage
• Develop new features and content
• Ensure technical functionality and security

3.4 Legal and Safety

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our terms of service
• Ensure age verification (18+ requirement)

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Analytics and performance monitoring
• Customer support tools

Note: These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights and safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 Aggregated Data

We may share aggregated, non-personally identifiable information for:

• Industry research and analysis
• Marketing and promotional purposes
• Public reporting on gaming trends

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use several types of cookies:

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse or delete cookies
• Our Cookie Banner: Manage preferences when you first visit
• Opt-Out Tools: Use industry opt-out tools for analytics cookies

6. Data Security

We take the security of your personal information seriously and implement multiple layers of protection:

6.1 Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Servers: Data stored on secure, regularly updated servers
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security patches and updates applied promptly

6.2 Organizational Safeguards

• Employee Training: Staff trained on privacy and security practices
• Data Minimization: We collect only necessary information
• Regular Audits: Periodic security assessments and reviews
• Incident Response: Procedures in place for security breaches

6.3 Your Role in Security

You can help protect your information by:

• Using a strong, unique password
• Not sharing your account credentials
• Logging out when using shared devices
• Reporting suspicious activity immediately

7. Your Privacy Rights

You have several rights regarding your personal information:

7.1 Access and Portability

• Access: Request a copy of your personal data
• Portability: Receive your data in a machine-readable format
• Transparency: Understand how your data is processed

7.2 Correction and Deletion

• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Account Closure: Delete your account and associated data

7.3 Control and Consent

• Opt-Out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing
• Restriction: Limit how we process your information

7.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@aquacasino.ca
• Subject Line: "Privacy Rights Request"
• Include: Your username and specific request

We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

We are committed to protecting children's privacy:

8.1 Age Verification

• Age verification required before site access
• Date of birth collection for account creation
• Immediate access denial for users under 18
• Regular monitoring for underage access attempts

8.2 No Collection from Minors

• We do not knowingly collect information from children under 18
• If we discover underage data collection, we delete it immediately
• Parents can contact us if they believe their child accessed our service

8.3 Parental Rights

If you believe your child has provided information to us:

• Contact us immediately at privacy@aquacasino.ca
• We will investigate and delete any collected information
• We will implement additional safeguards if necessary

9. International Users

9.1 Data Transfers

AquaCasino is based in Canada. If you access our service from outside Canada:

• Your information may be transferred to and processed in Canada
• We ensure adequate protection for international transfers
• We comply with applicable international privacy laws

9.2 Regional Compliance

We strive to comply with privacy laws in jurisdictions where we operate, including:

• PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
• GDPR (EU): General Data Protection Regulation
• CCPA (California): California Consumer Privacy Act
• Other Regional Laws: As applicable to our users

9.3 Contact for International Users

International users with privacy concerns can contact our Data Protection Officer at:

• Email: dpo@aquacasino.ca
• Subject: "International Privacy Inquiry"

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Industry best practices
• User feedback and suggestions

10.1 Notification of Changes

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users via email for significant changes
• Display a notice on our website
• Provide a summary of key changes

10.2 Your Continued Use

Your continued use of AquaCasino after changes constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may:

• Contact us to discuss concerns
• Exercise your right to data deletion
• Discontinue use of our service

11. Contact Information